Screen freezes when logging in but behind screen when I click I hear as if I'm doing thing but my screen is frozen

Description

IF I can log in my screen while things are loading stops and freezes but when I use my mouse I go over to the word "File" for example and click I don't see a menu or anything happening but I can hear the sound as if that's what I did. I hear folks sending me messages but my screen is frozen I don't see it nor can I try to interact. Other times I click to log in and it stops loading at the initial log in bar and freezes. When I "quit" it freezes as well. I have tried logging in at other destinations but to no avail. I have tried to log in at 'home' sometimes that works but my 'home' is now secured with an orb that kicks me out in 5 seconds of logging in so I will bounce from one place to another until I land somewhere that's not protected. This will sometimes fix the issue but other times will not. I have ALOT of hang ups. I'm on windows 10 and using the latest viewer for Singularity. I am on a desktop if that makes a difference. I have no issues in another other PC software or downloads accept this one. Please fix this.

Environment

IF I can log in my screen while things are loading stops and freezes but when I use my mouse I go over to the word "File" for example and click I don't see a menu or anything happening but I can hear the sound as if that's what I did. I hear folks sending me messages but my screen is frozen I don't see it nor can I try to interact. Other times I click to log in and it stops loading at the initial log in bar and freezes. When I "quit" it freezes as well. I have tried logging in at other destinations but to no avail. I have tried to log in at 'home' sometimes that works but my 'home' is now secured with an orb that kicks me out in 5 seconds of logging in so I will bounce from one place to another until I land somewhere that's not protected. This will sometimes fix the issue but other times will not. I have ALOT of hang ups. I'm on windows 10 and using the latest viewer for Singularity. I am on a desktop if that makes a difference. I have no issues in another other PC software or downloads accept this one. Please fix this.

Status

Assignee

Unassigned

Reporter

Mary

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