When I use the viewer to submit a Singularity bug report, the web browser properly opens up the Atlassian web site, as expected. However, instead of being greeted with the beginnings of creating a trouble ticket/report, I was greeted with the onerous Atlassian login page, asking me to create an account or login.
For some casual users of the viewer just wanting to submit a bug they have found, the thought of having to go through yet another account creation process (and Atlassian's is not the most well thought out process) can be intimidating to the point where they just give up. Their bug, which is important to them, and maybe to a whole lot of others, may never go reported. The user goes away with the sad feeling of not being able to help because they do not wish to create yet another account on yet another web site they know little to nothing about.
If I recall, the Second Life JIRA does not require a viewer user to create an account or log in to Atlassian (nor even LL's own JIRA server) just to submit a trouble report. Perhaps the Singularity JIRA can be set up in the same fashion?
Singularity Viewer (64 bit) 1.8.7 (6919) Feb 8 2017 01:08:22 (Singularity Test)
Grid: Second Life
Built with GCC version 40804
CPU: AMD FX-8370 Eight-Core Processor (1400 MHz)
Memory: 15947 MB
OS Version: Linux 4.4.0-66-generic #87-Ubuntu SMP Fri Mar 3 15:29:05 UTC 2017 x86_64
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: AMD Radeon (TM) RX 480 Graphics
OpenGL Version: 4.5.13468 Compatibility Profile Context 16.60.3
RLV Version: RLV v2.8.0 / RLVa v1.4.10a
libcurl Version: libcurl/7.48.0 OpenSSL/1.0.2g zlib/1.2.8 libidn/1.32
J2C Decoder Version: OpenJPEG: 1.5.2
Audio Driver Version: (none)
LLCEFLib/CEF Version: 1.6.0-(CEF-OSX-3.2526.1368)